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Were sorry about any confusion, and you can learn more on how this option works here: ****************************************************************************************** You called us on December 22nd and our agent set your account to cancel at the end of your prepaid month (January 7th) to avoid further unwanted renewals and charges. Also, our site shows all the terms when you choose the Pause option instead of cancelling. Our site offered both options, pause and cancel, and you selected the pause option. You mention you believed you were cancelling your subscription back at the time. Therefore, your subscription entered in pause on July 7th, and reactivated automatically on October 7th, when you were charged for a new months subscription with us with $108.98. We have reviewed your account with the email address provided and it shows that you logged in on J9:53 PM EDT, and set your subscription to enter in pause temporarily, and that you selected this option for three months. Hello *******, We apologize for any inconvenience this situation may have caused you.
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